JW
Jannie W

1 reviews | Active since Sept 2019

04 Oct 2022, 09:11

No customer service and money hungry.......

This is my second review in a month about Supersonics incompetence and pathetic customer service I've joined supersonic in September 2022 and all i had was issues and bad customer service issues from constant network drops, line speed issues and empty promises from call centre techies and even senior techies its been a month already where I've logged tickets after tickets about my issues the techies don't do enough troubleshooting and then eventually ran away and neglected my tickets because they don't know what to do anymore and don't know what to tell me anymore after I've mailed a hundred times for feedback as well my 2nd payment went of my bank account this morning my money is very welcome but no customer service people stay away from this ISP take my word they are just interested in your money please.

0
Replies (2)
Supersonic
Supersonic 's reply04 Oct 2022, 12:03
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
JW
Jannie W's update04 Oct 2022, 18:17
Reviewer Update
Good day,

I was promised a call back before 5PM today from Veyo which never happened this network issues in my area is becoming a big problem for me and nothing is being done about it

My address is 23 Zeeman Street Brenthurst Brakpan 1541/1542

I'm gonna start to make trouble now.