NO CUSTOMER SERVICE

Service from Supersonic absolutely shocking. Requested cancellation of our line on the 28 December 2019 and got no response after multiple follow ups. 8 January an email follow up was done again and once again NO RESPONSE. Phoned a week later when querying the cancellation we were advised that we would be contacted to advise whether my cancellation was ever received and once again NO FEEDBACK where I had to call again where I was then advised that they would contact me on the 28 January to finalize the cancellation and still NOTHING CAME OF THIS. Another email was sent on the 3 February requesting an update, then on the 4th Ryan from Supersonic called and advised that they would send me the cancellation forms and pro-rata cancellation fees and once again NO ONE has got back to us. This service is not acceptable and I would not recommend their services.