No Customer Service

Non-existent customer service, support staff just log tickets that take weeks to resolve for basic questions and always take 12 hours or more to get any response (if your lucky).

The decline of this providers customer service has been evident over the 5 years that I have been with them. Its so bad that we can no longer be billed correctly or get billing issues rectified in a timely manner when payment is made on time.

Double billed when switching from EFT to debit orders in December.

No debit orders have been collected since beginning of 2024 and now having to be paid upfront, apparently this was caused by a migration of client data to another system (hopefully within the boundaries of POPIA) we have cancelled our service after settling our account and are still receiving automatic emails from the system saying that amounts are outstanding.

The ISPA or someone should audit how billing is being done and POPIA compliance because it seems to be complete mess.