No correspondence or statements

I deactivated our account with Supersonic end of last year for a few months because we renovated our home and was not living there at the time. We reactivated our account with then in March 2020 this year, but since then I have received no statement as of yet. I have called them, spoke to an agent, emailed them 3 times and corresponded on Whatsapp with them, but no one is getting back to me to help me with this. Either they are fine not getting paid or they are going to give me a huge surprise and bill compiling all the months in one. This is not acceptable. I would want an agent to call me back and assist with it query asap.

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