1 reviews | Active since Jul 2014
No contact yet from Supersonic
It's been a week now going into 2 weeks and I have been calling Supersonic to explain to them that I live in Clearwater Estate and I moved into 1 unit and into another within the same complex. I am waiting for someone to contact me of which should of been done a long time already cause all I need is to have someone move my router from where I was staying and into the new unit that I have moved to because we work from home. Everytime you call you speak to a different person to whom you must relate the same story over and over. They don't have a senior on duty to complain to so how ironic is that. Their customer services is pathetic. I already have 2 case numbers logged of which both are of no help. I would not recommend anyone to sign up with Supersonic!!!!
Apologies for the inconvenience you have suffered. I will get an agent to get in touch with you ASAP to resolve this issue.
Regards,
Sandra
Apologies for the inconvenience you have suffered. I will get an agent to get in touch with you ASAP to resolve this issue.
Regards,
Sandra
Your response doesn't really do much for me because I have still not been contacted by one of your agents. Is this some response just to make me feel good? I received an answer on your whatsap platform telling me that the coordinator has been off sick. Is there only one coordinator that can assist and attend to my query. I have moved into my new unit and guess what, not wifi but the end of this month, you are still going to debit my account. I am told to wait until Monday, but Monday my daughter need internet access to do her work because she is working from home...pathetic service yet again...
Your response doesn't really do much for me because I have still not been contacted by one of your agents. Is this some response just to make me feel good? I received an answer on your whatsap platform telling me that the coordinator has been off sick. Is there only one coordinator that can assist and attend to my query. I have moved into my new unit and guess what, not wifi but the end of this month, you are still going to debit my account. I am told to wait until Monday, but Monday my daughter need internet access to do her work because she is working from home...pathetic service yet again...