No connection or help for 5 days!

If you have another option, please do not choose Supersonic!

I unfortunately do not have another fibre provider in my area and so had to go with them and I have never received such horrific service. I have been offline for almost 6 days now and have been on the phone with countless people. I have had a ticket open for 48 hours with their "second line team" and have received no feedback. Each person tells me a different thing and I cannot get this fixed.

Their call centre is also awful, you can hear them having personal conversations in the background whilst they're trying to sort out your issue which is just so unprofessional.

Needless to say, I have spent so much money on data (I work from home) and on airtime because I'm on hold for 30 minutes at a time.