No Communication With Their Customers

Item: Supersonic
Rating: 2
Author: Lyle J

I app**** with Supersonic for their Fibre deal, via whatsapp. It was seamless and quick. What I don't understand is that there is no feedback on anything about anything? Just the standard 7-14 days SLA. No indication on whether they placed a fibre installation order with Openserve. Some feedback and process updates would be much appreciated.

Helpful (0)

Replies (5)

Supersonic 's replyOfficial

05 Aug 2021, 13:58

Good day Lyle.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla

Supersonic 's reply05 Aug 2021, 13:58

Official

Good day Lyle.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query and I will assist.
Kind regards, Nonhlanhla

Lyle J's updateReviewer Update

05 Aug 2021, 14:02

I'd appreciate that
I just need some updates on the progress/process

Lyle J's update05 Aug 2021, 14:02

Reviewer Update

I'd appreciate that
I just need some updates on the progress/process

Lyle J's updateReviewer Update

05 Aug 2021, 14:09

I made the application
And my ID number is ***

Lyle J's update05 Aug 2021, 14:09

Reviewer Update

I made the application
And my ID number is ***

Lyle J's updateReviewer Update

05 Aug 2021, 15:07

Do you think the order might still process today?

I really appreciate the help

Lyle J's update05 Aug 2021, 15:07

Reviewer Update

Do you think the order might still process today?

I really appreciate the help

Lyle J's updateReviewer Update

05 Aug 2021, 15:35

And Openserve has been contacted?

Lyle J's update05 Aug 2021, 15:35

Reviewer Update

And Openserve has been contacted?