No communication, no urgency

The communication from Supersonic has been really bad. My project coordinator is unreachable. All that needs to happen is my line needs to be allocated by Vumatel and activated by Supersonic, but it takes them two weeks before they bother to call Vumatel to get the ball rolling (and then only after 2.5 hours of calls and numerous other reasons given for why my line hasn't been activated). The communication between departments at Supersonic also seems to be almost as bad as their communication with clients.