No communication, miscommunication and rude to their clients.

Ah, here we are again. On the 19th of January 2021, I ordered Fibre installation as it is now available in the area where we are. I had an LTE capped router which was not cutting the mustard. I was told that the cancellation would be done and they would send me an uncapped LTE router until the fibre would be installed 7 - 14 days later.

It has now been a month, every time I contact there is another story and a promise that someone will call. No one ever calls me back. The department for cancellations have phoned and cancelled on their side but I still have no progress on the Fibre install. I have spoken to Nontsikelelo, Mlungisi, Seshupo and a menagerie of other people waiting for a project manager named Gift and someone from Huawei to phone me back.

No one ever does, and when you reach out to them on their portals the tone is nothing short of confrontational and lost. I have now been waiting over an hour on a line to speak to Zerusha the manager of the call centre to see if there is any form of escalation but yet again, I keep on being told that they will call me back. Why not just address the issue and get it sorted, I am expected to pay you on time but you can't speak to me?

I then reverted to the Whatsapp support line to be told they have said that my Fibre order has been cancelled for me by Nonsiseko for some reason, questioning where your order is means they cancel your order now. And to be told "I am not going to start a fight with a client on whatsapp, you are fighting with a wrong person".

Where have you ever been trained to be rude to your clients as a response to an enquiry. I have been waiting for 3 weeks for a call from a project manager that never does and you best believe come billing time that too will be wrong because no one seems to know what they are doing.

If I had any other option I would have taken it but sadly this is my only option.

There is never an effort to help, always an effort to pass you off to someone else and then you are quoted on notes that are not what you said. I am so exhausted.

It has been nothing but a battle to get the most basic service.

Truly disappointing at every point.