No communication, but quick to take the money

The worst service I have ever received from any company. I have an active reference number with Supersonic and they failed to update on the progress of it. I also require a technician to come out to our property after waiting on the phone for two days with to our phone calls each and Low and behold still no reference number. Supersonic is quick to take your money and call you and send you invoices when your on a debit order.