NTB
Natalie Theron-de Bruin
1 reviews | Active since Jun 2021
10 Jun 2021, 15:08
No client service
I have been sending emails to their accounts department and phoning every month and yet nothing is being sorted. Not even a reply on my emails. Have been trying to contact them the last 2 days and the phone gets put down while waiting in line for an agent. I just want to to cancel my service now as I do not see how they can do business like this.
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Replies (2)
Supersonic 's replyOfficial
10 Jun 2021, 15:26Good day Natalie T. Thank you for reaching out to supersonic fibre. We are sincerley sorry for the inconvenience caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Kind regards.
Thando.
Supersonic 's reply10 Jun 2021, 15:26
Official
Good day Natalie T. Thank you for reaching out to supersonic fibre. We are sincerley sorry for the inconvenience caused. We will follow up on your behalf and advise.
Kind regards.
Thando.
Kind regards.
Thando.
NTB
Natalie Theron-de Bruin's updateReviewer Update
22 Jun 2021, 07:28Good day Supersonic team. I have followed up on you reply by emailing the given person in you response, yet, nothing, again. Not even a reply stating you have received it. Horrible! When finally we could reach you via the telephone the lines where so bad and not once could you explain the lack of communication or the reason for the issue I originally tried to get hold of you guys.
NTB
Natalie Theron-de Bruin's update22 Jun 2021, 07:28
Reviewer Update
Good day Supersonic team. I have followed up on you reply by emailing the given person in you response, yet, nothing, again. Not even a reply stating you have received it. Horrible! When finally we could reach you via the telephone the lines where so bad and not once could you explain the lack of communication or the reason for the issue I originally tried to get hold of you guys.