HJ
Hendrika J
1 reviews | Active since Nov 2017
09 Jan 2024, 16:48
No assistance
I have been trying for days to get my fibre service number or the fibre line number. The WhatsApp chat is USELESS!!! and the call center options doesn't work. I was told to contact Vumatel (as Supersonic doesn't know what I am talking about it seems), which I tried but they don't have a number to phone. And to top it off, Vumatel states I must contact the ISP (which is Supersonic) Up and down, with still no answer. They have the worst customer service. I am cancelling my Supersonic contract as this is not my first issue I have with them!
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Replies (1)Supersonic 's replyOfficial
09 Jan 2024, 17:19Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that one of our Supervisors will be in contact with you.
Supersonic 's reply09 Jan 2024, 17:19
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that one of our Supervisors will be in contact with you.
