GE
Glynn E

1 reviews | Active since Aug 2020

01 Feb 2024, 12:49

No are in the world for customers

Hi.

So I spoke to a gentleman by the name of Regan who sent me my old account invoice via email.

I checked my invoice and see that supersonic owes me money around R1 577.35.

I am waiting for their accounts department to call me or anyone for that matter.

I sent Regan an email showing him the breakdown of the old account and how I got to that figure, and yet no one has called me.

What amazes me is that they can just change your account number and advise you to use this number in the future, and no worry about the old account and what's happening on it.

Supersonic, I want my refund urgently to be done.

Regards

Glynn

0
Replies (4)
Supersonic
Supersonic 's reply01 Feb 2024, 13:06
Official
We sincerely apologize for the unsatisfactory service you may have experienced with us. Please be advised that our billing team will be in contact with you regarding this matter.
GE
Glynn E's update01 Feb 2024, 13:09
Reviewer Update
Hi

Let's see if a consultant calls me....
GE
Glynn E's update01 Feb 2024, 13:24
Reviewer Update
They open a ticket and now closed it without calling me.

If you read my email, I received the statement
Supersonic
Supersonic 's reply01 Feb 2024, 13:51
Official
Hi Glynn, We have noticed your comment and would certainly like to assist you with any unresolved issues you may have we will reach out to you.