No after sales service support. Very bad communication s****s.

I have been trying to get service from "Supersonic/MTN/SMARTVILLAGE" for the past 3 months. I log a ticket at the support line, after a week I phone in with my ref for service, then I am told that their systems are to slow to assist me over the phone. Another week passes and my service request is just closed with no resolution. I then respond and comment that nothing has been done - and it is now a week later again, and no response. My service request number is SR-023285.