No after sale support

Hello, if you think eskom is bad you have not subscribed to the supersonic airfibre.. It got installed late August and it only worked for a week.. the whole of September it has been down.. technical support is not responding or doing anything... so called management is useless. I need someone with authority to call me and give me a solution as I'm losing financially with a paid service that is not working. If I cannot be reimbursed or give free working service to cover for what you have put me through, you can come and take your equipment before I throw it out of my property.. supersonic does not care about it customers..