Nightmare trying to get connected

I have had such a nightmare trying to get connected with Supersonic. My pre-existing line was released on 31st December 2022, and the confirmation of line release was sent to them prior to this. My order was reopened on the 2nd January 2023. After numerous ( daily) follow ups, we have received different feedback every time we speak to an agent as well as promised called backs from the agents to provide more info from the PMO - which never seems to happen. We are now 9 days into January and no-one can provide me with any proper reasoning as to why we are not connected. The feedback is always just that the order is with vumatel , or that it is pending. I am sorry, but that is hardly feedback. I work from home and desperately need my internet to be connected, this is beyond ridiculous. I have tried contacting Supersonic on multiple platforms ( Twitter, Facebook, WhatsApp, calls etc), but still no solution is provided. This really does not put much confidence in choosing Supersonic as my selected fiber provider going forward ( if we ever actually get connected).