NIGHTMARE ON STEROIDS

I would liketo share my experience with Supersonic.I signed up for a fibre connection about 4 years ago.The process went off smoothly and there were no issues.However in 2023 my subscription increased as well as my fibre speed.I did not request this and I started looking for a new service provider and the the problems started.After giving Supersonic a 2 month notice I suddenly receive a bill in excess of R3000.Trying to contact them is impossible,whatsapp under maintenance and call centre not answering .They the cut my fibre connection.Deperate I went to a MTN outlet where a very kind assistant assisted me.She managed to contact Supersonic and relayed the message to me.Supersonic wanted proof of my payments for the last 3 months.I sent it and my fibre was restored after being fibreless for a week.My happiness was shortlived,a week later receive another bill for R2000 plus.I ignored it because I was going to connect with a new service provider.Today I receive the same bill with the threat of being handed over to their attorneys.I the tried to contact them but to no avail.I paid the bill to avoid even mor stress.At this moment I am trying to get the email address of their CEO Carolynne Holgate and ask her what is going on in her company.I will pursue the matter further in 2025.Incidently I am with Afrihost and am very happy.