NIGHTMARE

To say I have had a nightmare with them is to say the least, I have taken every way possible to sort this out with them, I have made several attempts to make contact with there accounts department and still nothing happens, I get told that I must email a supervisor by the name of Firoza Gaffoor, I emailed her on Friday regarding the issue and I have followed up with Her and not to my surprise I have had no feedback from her or anyone at supersonic whatsoever.

To be fair it wasn't all bad with them only when it came to moving my fibre line to another premises did it all go horribly wrong, there was a point I requested them to downgrade my line to 20/20 speeds and the amount changed for 2 months then I started paying the rate for 100/100 after never telling them to take it back to 100/100 but they take the money without anyone contacting, then I had someone email me saying that I owe money to an account that I future confirmed with them that didn't exist.

So now I have been paying into a dud account that they confirmed did not exist but the details of the account number came from them I have emails to prove this. Ontop of all if this I have another account apparently at my old address that wasn't deactivated from there side when I moved houses that was racking up a fat bill that they failed to cancel until I get an email saying that I owe 15 thousand rand to them for the account that was supposed to be cancelled when I moved.

So now I question why some months I was paying 795 then some months paying 1295 then my speeds never changed and they failed to contact me, I attempted to phone them many many times and no one can assist me. Its become a serious issue that I am taking to the ombudsman.

As a matter of fact I made contact with them at a point and the lady informed me that they had suspended my account due to the 15 k outstanding and at the same time my internet was working at my new home that they moved the fibre line too, So I had asked the lady over the phone to please have them investigate as to what is going on with my account and the lady said that they would, all of these calls are recorded with them, The best action that they took was to then suspend the line at my new address that they moved me too, after spending almost 4 years with them this is what they do.

I would strongly advise you not to use this company as they have no intention to look after you as a customer or as a person, They make you pay for their mistakes , they cannot make a simple return phone call or email that I have done countless times and have the proof to show.

I now have no other choice but to take this further and get legal advice as to what to do next. They now will not release my line for another service provider to take over and handle me like I should be and not be left to sit with this after the mistakes they made.

I have given them over a year to sort this out and not having it anymore.

Unless this gets resolved very shortly and my line gets released I will proceed to take this further and push for the stress this has caused me and my work life during a pandemic, where its a requirement to work from home.

Maybe now I will hear from this company.