RS
Ross S
1 reviews | Active since Dec 2011
02 Jul 2021, 09:46
Night time speed drop
Impossible to find anyone at supersonic to assist - no email contact etc.
I did an analysis using My broadband speed test website. Daytime speeds are excellent however a massive drop is experienced every night from 7pm onwards.
Daytime average download speed: 49.11 Mbps 7pm – 9pm average download speed: 2.38 Mbps
This is not related to my local MTN tower as speed during the same time on my MTN cellphone is significantly higher.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
02 Jul 2021, 11:47Good day Ross,
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Patience
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Patience
Supersonic 's reply02 Jul 2021, 11:47
Official
Good day Ross,
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Patience
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Patience
RS
Ross S's updateReviewer Update
09 Jul 2021, 16:01A week later and no feedback whatsoever and no improvement in speed.
Pathetic service
Pathetic service
RS
Ross S's update09 Jul 2021, 16:01
Reviewer Update
A week later and no feedback whatsoever and no improvement in speed.
Pathetic service
Pathetic service
RS
Ross S's updateReviewer Update
24 Jul 2021, 19:54Hey now 3 weeks later and F all response or improvement. Absolutely had enough of the pathetic service from your so called company. Looks like I'm going to have to take this up the shareholding chain/CEO chain.
RS
Ross S's update24 Jul 2021, 19:54
Reviewer Update
Hey now 3 weeks later and F all response or improvement. Absolutely had enough of the pathetic service from your so called company. Looks like I'm going to have to take this up the shareholding chain/CEO chain.