NEVER WILL I USE SUPERSONIC AGAIN

I was with Nepic that was bought over by Supersonic I never had any problems with my fiber until the change. My signal dropped at least 3 times a day if not more. I will call them every time this happened, they instructed me to reboot my rooter and see if the signal is back sometimes it worked and sometimes it did not they then made changes on their side. Note this was all in lockdown 2020 and I was working from home and needed my Wi-Fi to work. I cancelled my service with them and send them a mail on the 16 October 2020 and received confirmation that they received my request, and they are processing the request. They never made any arraignment to collect any of their equipment or for me to deliver it to their office. I received an SMS on the 16 November 2023 informing me that I was given over to external collection agency due to no payment. I immediately send them all my correspondence to *** and ***ca and I still have not received any response from them to date. Please never use there WhatsApp ether as they will not stop sending you the same message. I had to block the number to not get the WhatsApp.