NEVER EVER RECOMMEND THEM

I logged a cancellation request on July 28th and was told that it takes up to 30 days for them to cancel my “contract” and release my line. I then called back today (over a month later) and was transferred from the technical department who could not assist me by just providing an update for some reason to the customer service team who just so happened to be even worse. The girl I spoke to who instead of giving me her name and just hung up on me when I asked to speak to a manager literally could not take any sort of pressure, I literally could hear her pacing up and down and could barely catch her breath cause she had no explanation as to why no one had contacted me yet after escalating my request two weeks ago. The service I have received from Supersonic has by far been the WORST and I REGRET EVER signing up with them in the first place. I would NEVER IN MY LIFE recommend Supersonic to anyone and suggest that you stay FAR AWAY from them and try a different ISP which is what I have been attempting to do for over a month but clearly they have separation issues as they do not want to let me go as a LOYAL customer! I am absolutely DISGUSTED and RIDICULED that I have been treated this way after I have been a customer for years. Please RELEASE MY DAMN LINE so I can MOVE ON to a better service because you are now DISRUPTING my work from home life so THANK YOU FOR NOTHING!