NEVER EVER

Supersonic came to install fiber in my house, when I contracted with them for a 50/50 MBPS plan. From the moment it was installed, I never once got upload or download speeds anywhere near to the contracted values, with download speeds as low as 11Mbps and upload speeds as low as 2 Mbps. Furthermore, the internet connection kept on dropping and was intermittent. I contacted Supersonic numerous times – each time my issue was not sorted out and each time Supersonic never adhered to the turn around times that they mentioned (whether it was getting someone to call me back or a technician to come). Finally, after numerous calls, frustration and the problem persisting I was forced to cancel my Supersonic contract. Supersonic has now charged me, despite the fact that they never provided anywhere close to the service levels or speeds that they contracted to provide me with. I have now been contacted TWO AND A HALF MONTHS LATER as a follow up – now they want to send a technician! Supersonic also want to charge me a cancellation fee – which they are informing me about two and a half months after cancelling – for a contract that they never adhered to in terms of the service that they were expected to provide. I have sent numerous emails, and made numerous phone calls to Supersonic, but I hardly get a response. I would highly recommend NEVER going with Supersonic – their internet and customer service have been absolutely awful.