NW
Nadine W
1 reviews | Active since Aug 2023
17 Aug 2023, 14:58
Never enter into a contract with supersonic
My contract with supersonic ended at the beginning of 2021. Supersonic has taken money off of my account for the last two months. Not only are they doing this with out my authorisation, every time they do this, I have to pay reversal fees. My contract with them is over and they are *******ly trying to continue charging me for a service I no longer receive.
I would not recommend them as a service provider as it seems once they have your bank details, they will be charging you forever.
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Replies (3)
Supersonic 's replyOfficial
17 Aug 2023, 15:07Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply17 Aug 2023, 15:07
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
NW
Nadine W's updateReviewer Update
17 Aug 2023, 15:25This has been on going for almost two years, and has been costly in reversal fees. I’d appreciate it being resolved soon. Thanks
NW
Nadine W's update17 Aug 2023, 15:25
Reviewer Update
This has been on going for almost two years, and has been costly in reversal fees. I’d appreciate it being resolved soon. Thanks
Supersonic 's replyOfficial
17 Aug 2023, 16:38Good day. An gent will contact you and assist.
Supersonic 's reply17 Aug 2023, 16:38
Official
Good day. An gent will contact you and assist.