Never again

Down with internet since Monday, called Supersonic on Monday. They didn’t check on the issue I was just told that my area is down. I queried with someone in my complex and they had no issues with their internet. Ever since I’m calling and I’m having to speak to different people with different answers. After numerous hours on the phone and it’s 5 days without internet today. All I hear from the technicians when I vent, is that they understand . I was told the they told me on Tuesday that they escalated my issue and until this morning I got no response apart from an SMS. I called early this morning and was told by Ayanda, a floor supervisor that it was escalated. He kept saying that I needed to understand that it was escalated and they will get back to me, and I brought to his attention that I was told this since two days ago as well. I asked him how long it take to get back to a customer and he then said that they are waiting for Frogfoot to get back to them. I called at 08h15 this morning and called back at 15h45 and I was told that he wasn’t available, this is after my call was screened. I waited for over 7 minutes and they dropped the call. I still haven’t heard from them