Negligence, Don't Use!

They Stopped my Debit Order and I was not aware of the debit order being stopped. 6 months later, they suspended my services without calling me. When I phoned them, even the consultant didn't know what was going on because my account is showing paid in full. The lady said they will get back to me.

2 days later after not hearing from them, I decided to move to another ISP. Supersonic decided to Debit me and also charged me the full 6 months amount PLUS a clawback fee all at ONCE, without any discussions, apologies or arrangements!

They basically taken all my groceries money in one go because of their own negligence. :(