Negative Experience with Supersonic Fiber

I am beyond frustrated with Supersonic Fiber and feel completely misled.

I signed a contract with Supersonic at the end of March. To this day, I have not been connected to the service. The only thing I received was a router—no installation, no connection, no service.

Since then, I have made numerous calls and complaints asking for resolution or at the very least, to cancel the contract. Despite these requests, I continue to be charged monthly for a service that was never delivered.

This is not just poor service—it’s ********* business practice. Charging customers for a service you failed to provide is unacceptable.

Supersonic has shown no urgency, no accountability, and no respect for its customers. I demand that this issue be resolved immediately and that all unauthorized debits be refunded. I will also be escalating this to consumer protection bodies and social media if no action is taken.

Avoid Supersonic at all costs.