My order is stuck and I can't get help

I ordered a fibre package from Supersonic on the 5th of August. I've been calling them everyday since the 17th with over R150 worth of airtime spent just calling holding on for my account to be checked on why my order has not arrived and not being called back once my airtime ends. I tried the whatsapp route but it's just keeps saying consultant A is busy you are now connected to consultant B but I hardly get reply's or the consultant just stops responding and i get a new person or the chat ends. I've tried almost every avenue to get these to process my order and I'm close to just canceling my order