My first really bad Supersonic experience

I have given Supersonic 2 5star reviews in the past but currently my internet has been out for 7 hours. When I called 5 hours ago I was told it's Openserve which I said isn't true because my neighbor on the same Fibre box as me has internet. Then was told its maintenance. PS I was called number 11 in the queue. Later on around half 7pm I called again, after spending half an hour waiting I got put on hold for another 10 minutes then told to turn it off and on again... Then without warning put on hold again... Now I've been on the call over 50 minutes and still no internet and no reason why I have no internet! Just gotta wait a few months so I don't have to pay a cancelation penalty.