My complaint ticket reference number SST422379 handled by Mthetho Mdinwa for a refund

Their service is appalling, when a person makes a telephone inquiry one waits for an hour for a call to be answered, their WhatsApp when one selects accounts, one receives a response back asking what the issue thereafter another response says the lines are busy, on many occasions, another response comes late in the evening saying we have closed offices. an example at 9h41 I made contact via WhatsApp, asked what is the query, thereafter receive a response their lines are busy, at 14h06 I was asked for an ID number, are they for real from 9am till 14pm, 4 hours later, then press 1 for assistance, which I did press 1, till now I have not received any response hence I say their service is appalling in fact it is an embarrassment to such a respectable organization.

My complaint ticket reference number SST422379 handled by Mthetho Mdinwa: I gave proof of payment of a payment dated 22nd July, provided my bank confirmation letter as per request of Tuesday, 6th August 2024 last Wednesday, 7th August 2024 therefore what more do they want from me to refund a payment.

Supersonic is powered by MTN, this a reputational embarrassment for a respectable listed company as MTN.

I know it is only R399 but it cannot take forever for a refund to be paid.

Upon getting hold of Mthetho Mdinwa, the first thing he says to me is that he was told I am shouting which is incorrect, no feedback regarding the rims and rims of email sent to info@supersonic and accounts@supersonic, he then becomes disrespectful on the call without saying "hey hey hey", I lost my marbles with him. I have contact centre experience from being an agent to managing it therefore when someone thinks that because you don't see them face to face, they can disrespect a customer they don't deserve to be the front of that company.