Must i always beg for a technician to come onsite. I am tired!!!😤

Supersonic does not care about our problems. They don't call unless you call first. I had a whatsapp texting, all day session with one of the consultants. I requested on my portal that they give me a call, no one did. My signal was down for 2 weeks, i practically begged for a technician to comeby and see what the problem was. No one came. miraculously, it got restored for only 3 days, but still, it was weak. Yesterday it stared again, it goes on and off. All they ever do is try draw blood from a stone by tirelessly telling you to reboot and unplug. They tell you the matter has been escalated, boom, the next guy will tell you to do the same, reboot, unplug, and the next guy. I am starting to wonder if supersonic does onsite repairs or they just hope that the problem resolves itself. I am fedup, i am tired, my stress levels are up the roof because of these guys. Here i am begging again. Please send a tech guy, 'over the phone' repairs are not working. Guys i spend R60 everyday for data for my kids to write their exams online. Please don't call me to reboot, unplug or reset the router please, we have done enough of that already. Send someone. Roodeport is not very far from where i live. I can come squad in your office with my whole family and use your Wi-Fi until you send someone over. Infact i think all unsatisfied clients should consider doing that. Maybe thats when you will take us seriously.