Multiple service failures with supersonic speed.

App**** to switch fibre connection from Telkom. With Supersonic speed they 1. Sent 3 emails confirming the service had been initiated2. Sent us a Router via courier with a 1 page DIY installation instruction which did not work. 3 Failed to respond to 2 tickets raised on their support page. 4 Processed a debit order to my bank.

They did not give me any advice or notice period in which to cancel my existing Telkom service which I have also been charged for. I have disputed the debit order until the provide me with actual service.

Typical of modern half-baked hit and run business practice.