MTN Supersonic worst Fibre provider is SA /ZERO Customer Service

MTN Supersonic is by far the worst Fibre provider in South Africa. For 7-days now our Vodacom fibre speed has dropped from 100/100mbs to less than 20/20mbs and not a single agent has been able to resolve issue, nor establish cause , nor send a technician out. We have spent over R500 on airtime alone at over 4 hours at a time trying to get ant sense of assistance, forget getting someone to actually resolve issues.

Apparently they have only one manager, who is always unavailable as he is on permanent lunch. We have been with MTN Supersonic for several months with constant issues on a monthly basis and we can honestly rate their service as sheer nightmare, pathetic and a hair gouging experience,.

They will frustrate you, place you on hold for hours , bump your calls from pillar to post, and you end up just giving up in sheer frustration. We have never been able to resolve issues, you never get anyone senior manager to call you back, let alone agents at call center to provide competent service. I can honestly say the level of service is lower than what you will find at the worst goverment offices.

We requested cancellation amount due if any so we could make and informed decision to end our month-month fibre package or not and even that they cannot provide, the retention manger ask us to give him a chance to resolve issue, a week has gone by and he has done nothing nor given us the amount. I also compared their pricing of their Vodacom Fibre and Vodacom dropped their pricing several months ago from R1200 to R1000 for 100/100mbs , other providers of Vodacom fibre have dropped prices even lower to R900, yet Supersonic is still charging more than everyone else at R1200 for same speed.

What they do is charge you more, provide you less and expect customers to be grateful. This must be South Africas most pathetic mickey mouse business ever.