MTN Supersonic worse service

I did an MTN supersonic application on 14/10/2024 for home fibre line, This has been the worse experience ever , i recently purchased this property , my application was decline as there was already another ISP at my address ,no i get an email notifcation and application decline, no conversation! The fibre line was from a previous tenant which i never met or have details for. i advised two consultants i purcashed the property i do not have proof of address as yet for this house , as i just moved in. i can provide my body corporate levies bill with my details and address however this wasnt asked as i was declined . its a month after my application and service is disgusting , each time consultants call me and start a new application asking for my information and nothing is resolved . imagine what the fibre service will be like.