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Nicole A

1 reviews | Active since May 2020

31 May 2020, 18:05

MTN Supersonic Shocking Service

Worst Customer experience we have had in the Longest time!! There teams are disconnected and not able to convey as consistent message regarding the status of the account. Despite multiple escalations, I never received a phone call from a supervisor. The fiber speed is far lower than the package I pay for. Line CONSTANTLY drops. Be very careful when looking for fibre packages.

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Replies (8)
Supersonic
Supersonic 's reply01 Jun 2020, 17:15
Official
Hello Nicole, 

Apologies, we will be in touch ASAP to investigate your speed & line stability issues. 

Regards, 
Sandra
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Nicole A's update02 Jun 2020, 07:46
Reviewer Update
Curious what your definition of ASAP is? I have received no contact..
Not too dissimilar from my experience so far..
While you supposedly checking in, please confirm status of my cancellation request as well.
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Nicole A's update03 Jun 2020, 20:54
Reviewer Update
Still no reply from this Apalling service provider
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Nicole A's update11 Jun 2020, 20:41
Reviewer Update
Not too surprising that I have still not heard from Supersonic ....!
Supersonic
Supersonic 's reply12 Jun 2020, 09:00
Official
Hello Nicole, 

I cannot apologise enough for this. I thought that you had been assisted. 

I will ensure that an agent is in touch with you today. 

Regards, 
Sandra 
NA
Nicole A's update22 Jun 2020, 10:49
Reviewer Update
... So I eventually get a call,
Am told that my issues would be looked into..
Issues still stand and no word since...!

Really would not recommend this service provider.

Supersonic
Supersonic 's reply22 Jun 2020, 15:54
Official
Hi Nicole - I will email you shortly so that we can get to the bottom of this. 

My apologies once again :( 

Regards,
Sandra 
NA
Nicole A's update23 Jun 2020, 10:03
Reviewer Update
I await your email...