MTN Supersonic - PATHETIC AND NON-EXISTENT SERVICE

FALSE ADVERTI*****T - INVOICED MORE THAN I AGREED UPON

Invoice INV-*** was pro-ratad on a monthly amount of R549 instead of R449, WHY?

I am writing to lodge a formal complaint regarding incorrect billing on my account and the appalling lack of customer service support I have received since signing up for MTN Fibre. Incorrect Billing Under Promotional Offer I signed up for the MTN Fibre "Save R600 over 6 months Promotion" which clearly states on your website (fibre.mtn.co.za/terms-and-conditions) that: The promotional period runs from 7 November 2025 to 31 January 2026 Customers receive R100 off their monthly fee for the first six months The 25/25 Mbps package should be R449 per month during the promotional period From month 7 onwards, the price increases to R549

However, my invoice dated 3 December 2025 (Invoice INV-***) shows: Amount charged: R513.58 (including VAT) pro-rata for 29 days from R549. Which is the non-promotional price of R549, not the promotional rate of R449 that I signed up for.

I am requesting: An immediate correction to my billing to reflect the R449 promotional rate Written confirmation that the promotional pricing will be honored for the full six-month period.

I have tried numerous times to reach your client support via email and over the phone to no avail. Over the phone I have to hold for over 10mins until I give and drop the call. I’ve logged tickets which are ignored.

Given the non existent customer service and client support I regret signing up for this offer and I have grounds to cancel given I have been overbilled (that’s not the offer I signed up for.

Invoice in question is INV-***

Please rectify ASAP before I escalate further to the Consumer Goods and Services Ombud.