HG
Hewitt G

1 reviews | Active since Aug 2012

06 Sept 2021, 21:58

MTN Supersonic - lets remove the word Super PLEASE!

MTN supersonic - where to start? After purchasing the 60gib bundle last week uploading all the required RICA documents over a week ago. I had to call the support team 7 times each call lasted over 36 (min shortest call). Then today when I required the service as the mainline was down. I got told oooo sir it will be active in one hour. That was at 14:00 now its almost 10pm. 4 calls made today alone! That is over two hours on hold!!!!!!!!!!!!

After another call that started at 9pm tonight .......... wait for it.......... yep the consultant drops the line as well home time 10pm. Line drop 21:48

The current state shows profile invalid............ this is the first time we are using it and no I am not blacklisted..............

I give up!

0
Replies (5)
Supersonic
Supersonic 's reply07 Sept 2021, 06:49
Official
Good Morning Hewitt G
Thank you for reaching out to Supersonic, I apologise for the the frustration caused, please note that i am looking into your account and will provide you with feedback shortly.

Regards
SN
HG
Hewitt G's update07 Sept 2021, 08:11
Reviewer Update
Thank you why one has to revert to negitive publications before the matter gets resolved is beyond me but as of now 8:15 still not active on your network.
Supersonic
Supersonic 's reply07 Sept 2021, 09:23
Official
Hewitt G, I apologise for the inconvenience please note that i have escalated your query to our technical support team to assist and will be in touch with you as soon as possible.

Regards
SN
HG
Hewitt G's update09 Sept 2021, 18:32
Reviewer Update
Now we are on the 10th of September and still NOT a signal call. I have called 8 times since this post........ still not able to get connected to the tower. I am a PC Tech so I can see the issue. Security protocols blocking the connection. I will give it one more day. You also have my details SIM number etc......... so I wait.
HG
Hewitt G's update19 Oct 2021, 18:46
Reviewer Update
After a full month and a half contract cancelled Supersonic still takes the debit order even though I was promised a full refund. It sounds like a joke but its fact not a single Mb used insane