MTN Supersonic is an absolute nightmare!

MTN Supersonic’s service is absolutely appalling—no wonder they are sitting on a one-star rating! My fibre was suspended over an outstanding balance of around R600. I paid R2,300 at approximately 12:00, putting my account in credit, yet I’m expected to wait 24 to 72 working hours for reconnection. They disconnect you instantly but take days to restore a fully paid service. Make it make sense!

Their WhatsApp line is useless, calls take forever to be answered, and agents send you around in circles without resolving anything. I recorded the conversations after informing the agents, and their lack of professionalism, manners, etiquette and basic customer care was shocking. They were rude, dismissive and clearly not equipped to assist paying customers.

I manage multiple properties, including business premises, and cannot wait days for internet after paying. I’ll be sharing this experience on social media and seriously considering moving every property to another provider.

Avoid MTN Supersonic if you value reliable internet and professional customer service!