1 reviews | Active since Mar 2019
MTN / Supersonic is a **** service provider
MTN supersonic installed Air Fibre last year June. The tech could not find line of Site to the tower. He was advised by Supersonic to continue with the installation and they will sort it out. I followed up the entire week and it was never sorted. I sent logs from the router to show that it is not working. I had a chat with one of the technician who advised they will send someone to investigate and resole. They did not send a tech. All the tickets opened were closed without resolution or communication with me.
On June 6th 2022 I requested for a full refund and for them to come take their equipment. They saw the ticket, did not respond and closed it.
Only in April 2023 they sent a tech to collect their equipment.
They have placed my account in Arrears and they want me to pay for the cancellation and collection of the equipment.
MTN / Supersonic is a **** service provider and i will be logging this with ICASA if this is not resolved.
I need Mthetho whom I believe he is the supervisor to advise why he did not want to contact me on this case. I have been contacting super sonic for the past 5 weeks and I am not getting a resolution to this. ticket: SST221549
I need Mthetho whom I believe he is the supervisor to advise why he did not want to contact me on this case. I have been contacting super sonic for the past 5 weeks and I am not getting a resolution to this. ticket: SST221549