UA
Uzair A

1 reviews | Active since Aug 2019

25 Aug 2019, 13:43

Mtn supersonic disgusting fibre line and customer services

Supersonic is a one unprofessional wifi service ever.they quoted me 1 bill and I choose a 20meg line but been asking for my statement for months and no reply I asked to speak to there manager and still no reply and when a lady called *** sent me my invoice months later she sent me a bill higher than the package I took out and I complained to her telling her I did not choose that package she said she will take it up and someone will contact me but no one ever did I sent her numerous emails and months is going by then they switched off my internet line and i contacted her again and again then she sent me someone else invoice with all there personal details on so unprofessional i rep**** saying that is not my statement and please give me your managers number and she didnt reply again . So who ever is reading this I suggest do not take put internet fibre lines with mtn supersonic it will be your worst mistake ever u will regret it the line is always bad and there customer services is disgusting

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Replies (1)
Supersonic
Supersonic 's reply27 Aug 2019, 13:03
Official
Good day Uzair,

Thank you for contacting Supersonic.

We would like to confirm that you have been in communication with our finance department as well as our customer excellence department regarding your concerns and your account enquiry.

You have been assisted and your account rectified and activated on our system.

Looking forward to continue delivering a service to you.

Regards
Supersonic Team