MTN SUPERSONIC CUSTOMER CARE/WHATSAPP LINE NOT HELPFUL

Item: Supersonic
Rating: 1
Author: Nonhlanhla M

I am writing this review based on the bad bad experience I received from Supersonic Customer Care whatsapp line ***. I have used supersonic for almost 2 years now and I have never experienced any issues. Yesterday my internet went down and I asked on my local group if anyone else is having an issue, and our neighbors use the same MTN SUPERSONIC HAS NO ISSUES AND WE HAD NO LOADSHEDDING IN THE AREA!!! One of the agent called and advised that it is a VUMA issue and that a ticket has been logged and it will be fixed remotely. 12 hours later it is not fixed. LEHLOHONOLO refused to give me his/her Managers details. I don't believe I have to wait 24- 48 hours to fix a remote issue. I am not happy at all and I cannot work!!! PLEASE GET MY ISSUE RESOLVED ASAP OR I AM LOOKING FOR ANOTHER INTERNET PROVIDER!!!

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

18 Jan 2023, 09:36

Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .

Supersonic 's reply18 Jan 2023, 09:36

Official

Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .

Nonhlanhla M's updateReviewer Update

18 Jan 2023, 10:06

WHEN WILL THEY SEND A TECHNICIAN AS I CANNOT STAY WITHOUT INTERNET ANOTHER DAY.

I CANNOT WORK NOW AND UNFORNUTELY I CANNOT WAIT FOR 48 HOURS

IF SO PLEASE CANCEL MY SUBSCRIPTION WITH IMMEDIATE EFFECT!!! I AM NOT GOING TO PAY FOR SOMETHING I DO NOT HAVE OR T&cS THAT I SIGNED!!!

I HAVE NVER EXPERIENCED PROBLEMS WITH SUPERSONIC AND NOW THIS.

Nonhlanhla M's update18 Jan 2023, 10:06

Reviewer Update

Nonhlanhla M's updateReviewer Update

18 Jan 2023, 10:37

YOU GUYS DO NOT CARE ABOUT YOUR CUSTOMERS. THIS LEHLOHONOLO LADY IS GIVING ME ATTITUDE. IF YOU CONTINUE WITH SUCH ATTITIUDE, I AM NOT THE ONLY CUSTOMER YOU ARE GOING TO LOSE.

Nonhlanhla M's update18 Jan 2023, 10:37

Reviewer Update

YOU GUYS DO NOT CARE ABOUT YOUR CUSTOMERS. THIS LEHLOHONOLO LADY IS GIVING ME ATTITUDE. IF YOU CONTINUE WITH SUCH ATTITIUDE, I AM NOT THE ONLY CUSTOMER YOU ARE GOING TO LOSE.