MTN Supersonic Bad Service, useless Fibre provider.

That's odd as I received a call from Nelly from your escalations team who took down all my details and promised a call back which has not materialized. And if you were unable to reach my telephonic ally, you could have emailed me. Nelly said that she would sort something out. But nothing is sorted. It has been more than 12 hours and no service. I have restarted, reset the router multiple times with the same results. I have spoken to your super smart techies and no resolution. I even went as far as emailing Ntombifuti who dealt with our previous issue and still no feedback. On the multiple calls that we have made since taking up the Fibre we have asked for a new router. We have asked for a technician to come out to us. Nothing. Why are you guys dragging your feet about getting a technician out to us? It's not like we get credited for the days of no service. In fact it costs us more. This is supposed to be an international company, not a start up in a garage. You guys can't even tell me what the actual issue is.

A technician is sent out this morning at 10am to replace modem, but supersonic does not tell chap their is an ongoing issue so he under impression its a 15 minute job to swop out modem.

He connects new modem and internet that was working when he arrived is now not working, he reinsalls old modem and still internet is not working.

Now we have to stop working and go back into office because supersonic fibre is broken gain.

This is now 4 times in span of a week fibre stops working, it is clear MTN Supersonic ISP services lack stability and or their infrastructure is poorly setup and operated to handle fibre.

The technician has left and informed us he contacted supervisors to escalate issue with supersonic, still waiting for a call from supersonic, do not expect one, from previous experience they only take action when they exposed to social media.

Instead of sending both vodacom and their technician to determine if fault is with fibre box or supersonic and fix the problem they use a band aid and just swap modem which only makes problem worse.

Honestly being a client of MTN Supersonic has been a nightmare from time we started using them from May 2020 with endless fibre issues and disconnection almost a monthly occurance and recently a weekly occurance.

In my opinion management at Supersonic is fast asleep at wheel with no accountability and complete lack of customer service or pride in their service.

Let's se how many days this takes to be resolved.

Haven't received compensation for last months 8 days without fibre, but we must pay R1200 per month for broken fiber service every month.

Friday 15 midnight, Saturday 16, Sunday 17, Monday 18 July 2022, we had no Fibe connection, Supersonic asleep, Vodacom asleep, no service no help, no response,
5:30m fibre still off

Supersonic fails to cancel our month to month contract, manager at cancelation asleep promised to call from 9am nothing