MTN Fixed LTE - Profile invalid...AGAIN?!
I’m on MTN Supersonic Fixed LTE and have been locked out (Profile invalid) twice in 10 days.
Router is in the same physical spot in the house, no big downloads, and did a full router reset. Nada!
Very frustrating “talking” to their support via their WhatsApp support line (Wait hours for a response).
Seems like a common problem as discussed here: https://mybroadband.co.za/forum/threads/mtn-fixed-lte-are-you-blacklisted-or-unable-to-send-recieve-traffic.***/page-2
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Replies (3)
Supersonic 's replyOfficial
24 Apr 2020, 14:46Hello Mark, apologies for any inconvenience caused. I will have someone contact you ASAP to assist.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply24 Apr 2020, 14:46
Official
Hello Mark, apologies for any inconvenience caused. I will have someone contact you ASAP to assist.
Regards,
Sandra
Regards,
Sandra
Best regards,
's updateReviewer Update
24 Apr 2020, 15:48Hi Sandra
It seems like you guys have a major problem with MTN? It appears that when the router is first set up, it gets allocated to a particular tower, based on the users GPS coordinates. If this tower goes down, or has a low signal, the router finds, and connects to, a different tower. In the process the MTN system sees that the router is not allowed on that tower, due to the FIXED LTE structure, and then locks out the user.
I think this is either a fault of MTN (They should see the users router in a particular geographical zone and accept it) or yours (the relevant towers should all be loaded with the users details based on their GPS coordinates and proximity to multiple towers).
I honestly think your technical guys need to sort this out with MTN!!!
It seems like you guys have a major problem with MTN? It appears that when the router is first set up, it gets allocated to a particular tower, based on the users GPS coordinates. If this tower goes down, or has a low signal, the router finds, and connects to, a different tower. In the process the MTN system sees that the router is not allowed on that tower, due to the FIXED LTE structure, and then locks out the user.
I think this is either a fault of MTN (They should see the users router in a particular geographical zone and accept it) or yours (the relevant towers should all be loaded with the users details based on their GPS coordinates and proximity to multiple towers).
I honestly think your technical guys need to sort this out with MTN!!!
's update24 Apr 2020, 15:48
Reviewer Update
Hi Sandra
It seems like you guys have a major problem with MTN? It appears that when the router is first set up, it gets allocated to a particular tower, based on the users GPS coordinates. If this tower goes down, or has a low signal, the router finds, and connects to, a different tower. In the process the MTN system sees that the router is not allowed on that tower, due to the FIXED LTE structure, and then locks out the user.
I think this is either a fault of MTN (They should see the users router in a particular geographical zone and accept it) or yours (the relevant towers should all be loaded with the users details based on their GPS coordinates and proximity to multiple towers).
I honestly think your technical guys need to sort this out with MTN!!!
It seems like you guys have a major problem with MTN? It appears that when the router is first set up, it gets allocated to a particular tower, based on the users GPS coordinates. If this tower goes down, or has a low signal, the router finds, and connects to, a different tower. In the process the MTN system sees that the router is not allowed on that tower, due to the FIXED LTE structure, and then locks out the user.
I think this is either a fault of MTN (They should see the users router in a particular geographical zone and accept it) or yours (the relevant towers should all be loaded with the users details based on their GPS coordinates and proximity to multiple towers).
I honestly think your technical guys need to sort this out with MTN!!!
Supersonic 's replyOfficial
28 Apr 2020, 13:29Hello Mark, we will have someone look into this for you.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply28 Apr 2020, 13:29
Official
Hello Mark, we will have someone look into this for you.
Regards,
Sandra
Regards,
Sandra
Best regards,