MTN and supersonic giving the run around.

I have been battle with supersonic (MTN) for the last 4 weeks straight. I have been given multiple excuses but no possible resolution. Spoke to numerous technical support agents requested to speak to managers but no one of them had the ***** to call me back.

4 weeks go I was advice a single tower was down and MTN was doing maintenance on it. I called MTN coverage where a agent adviced that the cause was a cable fault and the ETA should be 24h to restore. Today I called again and was advice all the towers covering my area is down. I will attach all the replys sent from Supersonic on the issue.

Thank you for your patience. Please be advised that the tower that you are connected to is currently down. MTN is aware of the issue and is working to remedy it. I sincerely apologise for the inconvenience. BD 07/06/21 2:59pm

We sincerely apologise for the delay. Unfortunately MTN has not provided us with an estimated time for resolution. BD 08/06/21 7:18 am

It appears the issue is with the tower your router is connected to. I will escalate this to technical. MP The tower is too congested. MP 7/06/21 12:28 pm

Alright. I will escalate this issue so they can look into the issue in your area. Alternately - we do offer Antennae's for better signal. MP 9/06/21 12:31pm

Which I did receive worked for two days and network quality dropped from 48mp download (29mb upload) to 0.23 download.

Our core team has logged a ticket to investigate and fix the tower that is down near you. MP 13/06/21 18:17pm

That is what your router is currently connected to. We suspect that the the reason you experience good speeds then slow speeds is because the tower that you're connected to is further away and is overloaded due to more devices connected to it because the other tower is down. MP 13/06/21 18:24pm

Good day Dwight Marks, [5:25 PM] Daniel Kruger [ MTN South Africa ] Kindly allow me to follow up on your behalf. Will revert back soonest. Regards AK 14/06/21 17:25pm

Hi please be advised the towers around your area are down and our support team has re-escalated the query to MTN, apologies for the inconveniences and delays caused. WN 16/06/21 13:25pm.

Not ones have I received a possible solution. Just that they are back and forth with MTN. Multiple cases has been open but nothing CAS-680793-K6C2F9. CAS/712623. CAS/728916/X8C1Z1. I am completely done with MTN will take my chances with poor preference rain network.