MTN airfibe dropping signal, HORRIBLE service through Supersonic. 11 days NO RESPONSE to open ticket

Good day

For the past month and even longer, my wifi internet keeps dropping. Calib from Supersonic rang on 28 June 2026 and opened a ticket: ***.

Calib said that he can see my wifi connectivity is unusually dropping signal from the tower to my roof antenna and that a technician will ring me to readjust and realign my roof aerial, that was 11 days ago.

In my frustration that made screenshots of the speed and the frequent dropping of wifi and data.

Five days ago, 3 May 2026, I rang Supersonic call centre ***). My ticket: *** was escalated. BUT STILL, no response from Supersonic.