NM
Natasja M

1 reviews | Active since Jun 2020

18 Aug 2022, 10:09

Moving House without any issues

A few years ago, I had a really bad experience with Supersonic when we moved.

This time around, it was an absolute pleasure moving to a new home and having my wifi ready the day I moved in. There were literarily no downtime in my wifi. This was very important for me as I'm now working from home.

Connie Lekalakala has kept the communication going since the day I contacted Supersonic to notify them about my move. She was extremely helpful and pro-active in the steps she needed to take. I love someone who comes to me with feedback before I have to ask for it.

There were also an Afrikaans guy (couldn't remember his name - think it was something like Robert / Robin or something), who phoned me the day of the move. He checked in to ensure everything is working and that there were no issues with the line.

Thank you to everyone who ensured I had a smooth move with no wifi downtime. I really appreciate this excellent service! Keep it up!

0
Replies (1)
Supersonic
Supersonic 's reply18 Aug 2022, 10:32
Official
Good day, Natasha,
It's wonderful to hear that you received excellent customer service from Connie and Ryan. We will share your feedback with their respective managers.
Kind regards,
AM

Best regards,