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Deon O
1 reviews | Active since Jun 2010
06 Aug 2021, 09:15
Move over Telkom - Supersonic has you beat on abysmal service
Supersonic puts Telkom to shame as far as poor service is concerned. Cancelled my service on 28 June and had to follow up repeatedly just to get confirmation of receipt (***********) finally I was informed that the service would be terminated on 31 July. Its now 6 August and no less than 3 calls later and my fibre line is still not released for my new ISP.
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Replies (3)
Supersonic 's replyOfficial
06 Aug 2021, 09:50Good day Deon O
Thank you for contacting Supersonic Fibre, I apologize for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for contacting Supersonic Fibre, I apologize for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Supersonic 's reply06 Aug 2021, 09:50
Official
Good day Deon O
Thank you for contacting Supersonic Fibre, I apologize for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for contacting Supersonic Fibre, I apologize for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
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Deon O's updateReviewer Update
06 Aug 2021, 10:26So now you want to generate a clawback invoice? What have you been doing over the last 6 weeks? I don't care about your invoice process, I've done my bit, given the 1 month required notice and got confirmation that the service was terminated on 31 July. Holding me to ransom by not releasing my fibre line because of your own incompetence? Good business practice for attracting customers. I'll never ever do business or recommend that anyone do business with your useless company.
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Deon O's update06 Aug 2021, 10:26
Reviewer Update
So now you want to generate a clawback invoice? What have you been doing over the last 6 weeks? I don't care about your invoice process, I've done my bit, given the 1 month required notice and got confirmation that the service was terminated on 31 July. Holding me to ransom by not releasing my fibre line because of your own incompetence? Good business practice for attracting customers. I'll never ever do business or recommend that anyone do business with your useless company.
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Deon O's updateReviewer Update
06 Aug 2021, 11:28What exactly has been done since my first query on Monday? Clearly NOTHING. I don't give a damn about your clawback. Supersonic's average turnaround time to generate invoices? Well maybe I'll get the invoice in another month! The incompetence beggars belief. I DON'T OWE YOU ANYTHING BECAUSE YOU DIDN'T PAY TO INSTALL MY LINE NOR DID YOU PROVIDE A ROUTER SO SORT OUT YOUR SH%$ AND RELEASE MY LINE NOW
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Deon O's update06 Aug 2021, 11:28
Reviewer Update
What exactly has been done since my first query on Monday? Clearly NOTHING. I don't give a damn about your clawback. Supersonic's average turnaround time to generate invoices? Well maybe I'll get the invoice in another month! The incompetence beggars belief. I DON'T OWE YOU ANYTHING BECAUSE YOU DIDN'T PAY TO INSTALL MY LINE NOR DID YOU PROVIDE A ROUTER SO SORT OUT YOUR SH%$ AND RELEASE MY LINE NOW