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Surita C
1 reviews | Active since Jan 2011
18 Jun 2021, 15:34
Most Useless service providers ever
All I can say stay away from Supersonic.You can't talk about service as there are no service. I join Supersonic in April 2020. Receive my WiFi router and sim card the 22th April on 26th April signal disappeared. Now today nearly 2 months later still await technical assistance from their highly trained technicians to sort out the problem. Needles to say contact them by phone , whatsup, messenger, FB etc Keep on giving me case be but ye no support what so ever further. I must pay for a service I do not have. They very quick to take a debitorder but further more useless to say the less. Please save yourself the frustration and trouble and stay away as far as possible from Supersonic.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
18 Jun 2021, 16:31Good day, Surita C . Thank you for reaching out to supersonic fibre. We are sincerely sorry for the delay. We will follow up with the relevant department so that this can be resolved as soon as possible.
Regards
Joshua
Regards
Joshua
Supersonic 's reply18 Jun 2021, 16:31
Official
Good day, Surita C . Thank you for reaching out to supersonic fibre. We are sincerely sorry for the delay. We will follow up with the relevant department so that this can be resolved as soon as possible.
Regards
Joshua
Regards
Joshua
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Surita C's updateReviewer Update
18 Jun 2021, 16:37Ye hear that everyday thanks anyway.
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Surita C's update18 Jun 2021, 16:37
Reviewer Update
Ye hear that everyday thanks anyway.
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Surita C's updateReviewer Update
27 Jul 2021, 22:31After several calls Supersonic Finally figured out my simcard was faulty receive a new simcard the 26 June. Now you will not believe me I receive a account from for nearly a R1000 for 2 simcard and decoders. They replace a faulty simcard my monthly subscription fee is R199. They promise me a credit for the 2 months I haven't have internet due to a faulty simcard Now they charge me for 2 simcard.They charge me a extra R199 for June on the simcard they replace. Never ever did I deal with such a group of *********** people. Please stay away. I cancelling my account with them as there are no service, no comeback calls. No nothing. Please don't ever put yourself through this. Going in for 4 months but problems from day one. Stay away
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Surita C's update27 Jul 2021, 22:31
Reviewer Update
After several calls Supersonic Finally figured out my simcard was faulty receive a new simcard the 26 June. Now you will not believe me I receive a account from for nearly a R1000 for 2 simcard and decoders. They replace a faulty simcard my monthly subscription fee is R199. They promise me a credit for the 2 months I haven't have internet due to a faulty simcard Now they charge me for 2 simcard.They charge me a extra R199 for June on the simcard they replace. Never ever did I deal with such a group of *********** people. Please stay away. I cancelling my account with them as there are no service, no comeback calls. No nothing. Please don't ever put yourself through this. Going in for 4 months but problems from day one. Stay away