MN
Marcel N
1 reviews | Active since Nov 2021
06 Nov 2021, 12:02
Most useless company
Worst service of any company I've ever had to deal with. Only wanting a router replaced. Endless hours spent on the phone and being put on hold without any further action. After arranging to have a technician come a certain time amd waiting for hours without anyone showing. Calling to find out what is happen is useless. Useless callcenter agents just continuously putting.you on.hold without end
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Replies (2)
Supersonic 's replyOfficial
08 Nov 2021, 07:40Good morning Marcel.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us and our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us and our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Supersonic 's reply08 Nov 2021, 07:40
Official
Good morning Marcel.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us and our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with getting through to us and our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
MN
Marcel N's updateReviewer Update
08 Nov 2021, 08:37Hi Nonhlanhla. He did not come. As per telephonical arrangement last week, the time booked as for between 08:30 and 09:30. This was done specifically on a Saturday as there is no one at home during the week. I waited till 10:00 and decided to phone Supersonic support to find out what is going on. I spent more than an hour on the phone trying to get answers. Only to be told by one agent that the technician changed the time to 10:00 so I should wait. But it was already 10:45 at the time. They gave me the techinicans number but he switched his phone off. I gave up trying to phone anyone at support at 12:00 since all that happened is every agent putting me on hold and never getting back to me and I am wasting my time and airtime listening to dialtone music
MN
Marcel N's update08 Nov 2021, 08:37
Reviewer Update
Hi Nonhlanhla. He did not come. As per telephonical arrangement last week, the time booked as for between 08:30 and 09:30. This was done specifically on a Saturday as there is no one at home during the week. I waited till 10:00 and decided to phone Supersonic support to find out what is going on. I spent more than an hour on the phone trying to get answers. Only to be told by one agent that the technician changed the time to 10:00 so I should wait. But it was already 10:45 at the time. They gave me the techinicans number but he switched his phone off. I gave up trying to phone anyone at support at 12:00 since all that happened is every agent putting me on hold and never getting back to me and I am wasting my time and airtime listening to dialtone music