Most Pathetic Internet "Service" Provider in South Africa!!!!!!!!!!!!!

Supersonic is the WORST internet Service Provider in South Africa!!!!

I've been with them for 2.5 years and the past 13 months have been a complete nightmare!!!! My wifi is constantly DOWN It is IMPOSSIBLE to get hold of Support - they don't answer phone calls, e-mails, OR queries on their Whatsapp "help" line The ONLY way I get a reply is via Facebook messenger, and they only respond after an HOUR, at least!!!! When they do "look into" my problem, they send Vumatel technicians, who then find NO fault with the fiber line and they revert back to Supersonic. BACK TO SQUARE ONE!!!! And, Supersonic STILL don't send out technicians. Supersonic STILL doesn't sort out my wifi problem. 13 months now having constant wifi problems, and I run 2 businesses from home!!!! Do you have ANY idea how much money you are costing me in terms of data because you can't deliver a service???? Loss of income because I can't deliver services because of YOU??????

My internet went down AGAIN, LAST WEEK TUESDAY. 4 APRIL 2023. EIGHT DAYS LATER AND STILL OFFLINE!!!!!!! They sent out Vumatel technicians on Thursday 6 April 2023 who found NO fault with the fiber line, and "reverted back to Supersonic" I followed up with Supersonic FOUR days later, they tell me the ticket was closed and my internet is up. NONSENSE!!!!! DAY 8 NOW - nothing. I insisted on getting the name of the utterly useless Facebook tech support person, they refused to tell me their name.

I AM SO DISGUSTED WITH SUPERSONIC!!!!!!!!! To whoever out there considering Supersonic, DON'T!!!!!!!! I pay R1295 PER MONTH - FOR WHAT???????