Most Horrible Service

What Pathetic service. We received the route and sim on the 2nd. It only worked the 2nd, 3rd and a little bit of the 4th. It has been off since then.

We have called supersonic +/- 18 times in the pass 3 days of which 6 of those calls were today.

I have to hold for about 1-1 ½ hrs to speak to someone, when I eventually get through to a consultant they have difficulty finding my account. We gave the ID number, Email, cell phone number, Name & surname, sim number, Route IMEI, Customer number, and reference number. After holding the line again for 20 – 30mins they find the account but no one knows how to fix it and then the call cuts at 2hrs No assistance! No callback! No Customer service at all. I want my money back and this ****ty service canceled!!!!